Refund & Return Policy

RM Health Solution wants customers to contact us if there is a problem with an order. This Refund & Return Policy explains the general conditions for returns, replacements, exchanges, and refunds for products purchased through our ecommerce store.

This policy is a general business policy and may be updated from time to time. For case-specific help, customers should contact support at [email protected] as soon as possible after receiving the order.

Return Eligibility

To be considered for a return, the item should generally be unused, in its original condition, and returned with original packaging where possible. Return eligibility may depend on the product type, hygiene considerations, safety concerns, and the reason for the request.

• The item should not be used, damaged by the customer, or altered after delivery.
• The request should be made within a reasonable time after delivery.
• Proof of purchase or order details may be required.
• Items returned without prior approval may be delayed or refused.

Damaged, Defective, or Wrong Items

If you receive a damaged, defective, incomplete, or incorrect item, please contact us promptly at [email protected] with your order number and a clear description of the issue. We may request photos of the package and product to review the claim.

After review, we may offer a replacement, exchange, store adjustment, or refund, depending on the circumstances and stock availability.

Non-Returnable Items

Certain items may not be eligible for return due to health, hygiene, safety, or product integrity reasons. This may include products that have been opened, used, tampered with, or are otherwise not suitable for resale.

• Opened or used personal care, wellness, or health-related items may not be returnable.
• Items damaged due to misuse, improper storage, or mishandling after delivery may not qualify.
• Clearance, promotional, or specially discounted items may be non-returnable unless they arrive damaged or incorrect.

How to Request a Return or Refund

To request support, please contact [email protected] and include relevant order information. For faster review, please provide:

• Your full name and order number.
• The product name and quantity involved.
• A brief explanation of the issue.
• Photos, if the item is damaged, defective, or incorrect.

Please do not send products back without contacting support first. We may provide return instructions depending on the item and the nature of the issue.

Inspection and Approval

Once a returned item is received, it may be inspected to confirm its condition and eligibility. Approval of a return, exchange, or refund is subject to that inspection and our review of the order details.

If a return does not meet policy conditions, the item may be declined for refund or sent back where practical.

Refunds

If a refund is approved, it will generally be processed to the original payment method where possible, or by another reasonable method used by the store. The amount refunded may depend on the condition of the item, the reason for the return, and any applicable delivery or handling charges.

• Original shipping charges may be non-refundable unless the return is due to our error or a confirmed damaged or wrong item.
• Partial refunds may apply in some situations where only part of the order is affected.
• Refund timing may vary depending on the payment method and financial service provider.

Exchanges and Replacements

Where appropriate and subject to stock availability, we may offer an exchange or replacement instead of a refund. Exchanges are usually considered for defective, damaged, or incorrect items, or in other situations approved by customer support.

Shipping Costs for Returns

Return shipping responsibility may depend on the reason for the return.

• If the item was delivered damaged, defective, or incorrect, we may review whether return shipping support or adjustment is appropriate.
• If the return is requested for another reason, the customer may be responsible for return shipping costs.
• Shipping charges paid at the time of order may not be refundable except where required by the circumstances of the case.

Timing

Customers should report delivery problems or product issues as soon as reasonably possible after receiving the order. Delayed claims may be harder to verify and may affect eligibility for a refund, return, or exchange.

Approved refunds are typically initiated within a reasonable processing period after review, but the final posting time may depend on banks, payment providers, or other service partners.

Order Cancellations

If you need to cancel an order, please contact us immediately at [email protected]. Orders that have already been processed, packed, shipped, or handed to a courier may not be eligible for cancellation, but we will review each request where possible.

Need Help

For any return, refund, exchange, cancellation, or order issue, please contact RM Health Solution at [email protected]. Customers should contact support for case-specific help so we can review the matter based on the order details.